FAQs

1.How long does it take to ship a vehicle?

No. Transportation company has the ability to offer you a GUARANTEED date for pick up or delivery. Transport times depend on a variety of variables including traffic, weather and road conditions, the limited number of hours a truck driver can lawfully drive in a day, and a wide range of other unexpected factors. Your vehicle will usually be picked up within a few days and then normal drive time is used to estimate your delivery date.

2.What type of payment does 1866 Vehicle Accept, and how secure is my personal information?

We accept all major credit cards (Visa, Mastercard, Discover, and American Express) DON’T WORRY with 866 Vehicle! Your credit card information is extremely secure. We use the Google Check Out in order to ensure that your payment is received in the securest way possible. If you would like more information about Google Check Out click here: http://www.google.com/checkout/testimonials.html

3.How do I prepare my vehicle?

It is recommended to leave between 1/8 and ¼ tank of fuel in the vehicle. In addition, all loose parts must be removed. For example, bed liners or shells are not bolted or secured down, phone, radio, and CB antennas that do not retract. For the full vehicle transport guidelines click here. (Link to vehicle transport guidelines).

4.What if I am not able to be present at the time of pick up?

Not a problem! If you are unavailable at the time of pick up you may designate someone to represent you in the process. Make sure you let us know prior to pick up the designated “care of” individual. It’s important that a trustworthy person is chosen. They must be aware that an inspection is performed on the car prior to your vehicles departure. Make sure that time is taken to inspect the vehicle and that all of the damages are documented on the Bill of Lading. Once the receiving documents are signed, delivery is finalized. It is important that all damages that may be related to the transport are recorded.

5. What does Door-to-door service mean?

At 866-Vehicle, we will do our best to pick up your vehicle at the designated location. With Door-to-door service you will NEVER have to go to a terminal to ship or accept delivery of your vehicle. Door-to-door service simply means that the driver will do their best within reason to get the truck as close to your door as legally and safely as possible. However, many of our vehicle transporters are as large as 75 feet long and need a great deal of room to maneuver, and delivery is subject to restrictions related to accessibility, safety, and local laws.

6. Can I pack personal items in my vehicle?

No, your car and trunk compartment must be free of all personal belongings for numerous reasons. The Department of Transportation does not allow for the transportation of “personal items” in a car that is being hauled by an “Auto Carrier”. Additionally, any personal items in the vehicles are NOT covered by the carriers insurance. All trucks also have mandatory weight limitations they must comply to. Extra weight from personal items could cause the truck to exceed the limitations, causing delays. It is important that all personal items are removed. You may be subject to an additional surcharge for personal items. See vehicle transport guidelines. (Link)

7. Is my vehicle insured during transit?

YES! Your auto transport carrier is required by law to possess liability and cargo insurance to cover your vehicle while in transit. At 866-Vehicle, we regularly examine the status and level of insurance carried by the transporter and maintain a copy of the current documentation on file. The insurance coverage includes any damage assessed on your vehicle while it is being transported and there is NO DEDUCTIBLE to the customer.

8.Will 866-Vehicle Transport inoperable vehicles or abnormal vehicles?

OFCOURSE! It is important to notify us of the condition your car is in when the order is placed. If your vehicle does not start, roll, brake and/or steer, it is considered inoperable and will require extra equipment and time to transport. An abnormal vehicle is defined as an exotic, specialty or classic automobile. 866-Vehicle regularly ships these types of vehicles.

9.What is a Bill Of Lading?

We will usually refer to the bill of lading as the . However, a bill of lading is the document issued by the carrier to the shipper acknowledging that specified goods have been received on board as cargo for conveyance to a named place for delivery to the consignee who is usually identified. A through bill of lading involves the use of at least two different modes of transport from road, rail, air, and sea. The term derives from the verb "to lade" which means to load a cargo onto a ship or other form of transportation.  

10. What happens if my vehicle is damaged during the transport?

No problem! If you believe that damage was assessed during the shipment of your vehicle we will work with you to solve the problem as quickly as possible. Be sure to let us know immediately. Additionally, make sure you inspect your vehicle thoroughly, noting any new damages on the form Bill of Lading. The Bill of Lading must be signed by you or your representative as well as countersigned by the driver in order to authenticate the condition of your vehicle(s). All new damages must be recorded on the form Bill of Lading and signed by both parties. Be sure that the driver understands that the damages on the vehicle are new. When you contact us we will compare the condition report on the Bill of Lading signed at the origin versus the condition report on the Bill of Lading signed upon delivery. Usually the damages presented are minor and paid out of pocket by the carrier. However, if damages are extensive an insurance claim must be processed through the carrier’s insurance provider. In this case an agent from the insurance company will come to assess the damages. Do not begin repairs, until you are authorized by the insurance company to do so. Remember, we only have 30 days to file a claim with the carriers insurance company. After 30 days they are no longer liable.